AI WORLD HQWrite a polite refund request email in 30 seconds with Cohere’s prompt library
Pick a ready-made prompt from Cohere’s library, fill in the blanks, and send a polished refund request in under a minute.
Hook: You’ve just bought something online and it’s not quite right. Instead of writing a long, frustrated message, you’ll use Cohere’s ready-made prompt to craft a clear, polite refund request in under a minute.
💡 Tip: tap a step’s number when you finish it — a green tick appears and your browser remembers how far you got.
- A free Cohere account (sign up at cohere.com).
- A device with internet and an email app.
- 2 minutes of your time.
Open Cohere’s prompt library
Go to cohere.com and sign in. On the homepage, look for a button like Prompt Library or Explore Prompts near the top menu. Tap it. You’ll land on a page full of ready-made prompts for different tasks. If you don’t see “Prompt Library,” look for a search bar or a menu with words like Templates or Examples. You’ll know it worked when you see a grid of prompts with titles like “Write a polite email” or “Draft a refund request.”
Fill in the blanks
Open the refund prompt. You’ll see placeholders like Order number, Product name, and Reason for return. Replace each placeholder with your real details. For example:
- Order number → ORD-2024-0567
- Product name → Wireless Bluetooth Headphones
- Reason for return → The left earbud doesn’t charge If a placeholder isn’t needed, just leave it blank. You’ll know it worked when the prompt now shows your real order number and product name instead of the placeholders.
Order number: [ORDER_NUMBER]
Product name: [PRODUCT_NAME]
Reason for return: [REASON]
with:
Order number: ORD-2024-0567
Product name: Wireless Bluetooth Headphones
Reason for return: The left earbud doesn’t charge
Generate the email
Scroll to the bottom of the prompt and look for a button like Generate or Run. Tap it. Cohere will create a draft email in a new window or panel. If the button says Try again or Regenerate, tap it once if the first draft isn’t quite right. You’ll know it worked when you see a full, polite email ready to copy.
Subject: Request for refund – Order ORD-2024-0567
Dear Customer Support,
I hope this message finds you well. I am writing regarding my recent purchase of Wireless Bluetooth Headphones (Order ORD-2024-0567). Unfortunately, the left earbud does not charge, which prevents me from using the product as intended.
Could you please process a refund for this item? I would be grateful for your assistance.
Thank you for your time and support.
Best regards,
Maria Chen
Copy and send
Highlight the whole email and copy it (Ctrl+C or Cmd+C). Open your email app and start a new message to the store’s support address. Paste the text into the email body. Add your own email address in the To field and a subject like Refund request – Order ORD-2024-0567. If the store’s support address isn’t in the prompt, look for a “Contact us” link on their website. You’ll know it worked when the email is ready to send with your details and the store’s address filled in.
Subject: Refund request – Order ORD-2024-0567 Body: (paste the generated text)
Send and follow up
Send the email. Keep an eye on your inbox for a reply. If you don’t hear back within two business days, send a short follow-up email with the same subject line and a polite note like “Following up on my refund request sent on [date].” You’ll know it worked when you receive a confirmation or update from the store.
- Leaving placeholders in the email → Always replace every placeholder with your real details before generating.
- Skipping the subject line → Add a clear subject like “Refund request – Order ORD-2024-0567” so the store can route your message quickly.
- Sending without proof → Attach a photo of the faulty item or a screenshot of the order confirmation if the store asks for evidence.
Open cohere.com, find the Prompt Library, open the Write a polite refund request email prompt, fill in your order number and product name, and tap Generate. Copy the email and send it to the store’s support address.
❓ Quick questions
How long does this take?
About 6 minutes — the guide has 5 steps, and you can tick each one off as you go.
Which tool do I need?
This guide uses Cohere Cohere — but the approach works very similarly in other AI assistants.
Do I need to prepare anything?
- A free Cohere account (sign up at cohere.com).
- A device with internet and an email app.
- 2 minutes of your time.
What mistakes should I avoid?
- Leaving placeholders in the email → Always replace every placeholder with your real details before generating.
- Skipping the subject line → Add a clear subject like “Refund request – Order ORD-2024-0567” so the store can route your message quickly.
- Sending without proof → Attach a photo of the faulty item or a screenshot of the order confirmation if the store asks for evidence.
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✦ Original step-by-step guide by AI World HQ's AI editorial team. Written in plain language, reviewed for accuracy.
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