Use Copilot to draft a polite email to a client about a delay

Open Copilot in your browser

Open your browser and go to copilot.github.com. Look for a button like “Start Copilot” or “Try Copilot for free” in the centre of the page. Click it.

You’ll see a chat panel open on the right side of the screen. This is where you’ll type your request.

Draft a polite email to a client explaining a 3-day delay in delivering their project because of an unexpected server issue. Keep it professional, warm, and under 120 words.

You'll know it worked when the chat panel shows Copilot’s first draft of the email.

Refine the tone and details

Read Copilot’s first draft. If it’s too formal or too casual, tell Copilot how you’d like it adjusted. For example:

Make it a bit warmer and add a sentence offering a 10% discount on the next project as a goodwill gesture.

You'll know it worked when the draft now includes the warmer tone and the discount offer.

Check for accuracy

Read the email carefully. If Copilot missed a key detail—like the exact number of days delayed or the client’s name—tell it what to fix.

Change “3-day delay” to “a 5-day delay due to a server outage on 5 June” and add the client’s name, “Dear Sarah,” at the start.

You'll know it worked when the draft now includes the correct delay length, date, and client name.

Ask for a shorter version

If the email feels too long, ask Copilot to tighten it up.

Shorten this to 80 words or fewer while keeping it polite and professional.

You'll know it worked when the draft is now concise and still warm and clear.

Copy the final draft

Highlight the entire email in the chat panel and copy it (Ctrl+C or Cmd+C). Paste it (Ctrl+V or Cmd+V) into your email app.

You'll know it worked when the email is now in your compose window, ready to send.