Write a polite complaint email with Le Chat in minutes

Open Le Chat and start a new chat

Open the Le Chat app on your phone or go to the Le Chat website on your computer. You’ll see a chat window with a blinking cursor at the bottom. Tap or click inside the box and type a simple greeting like “Hello” or “Hi” to begin. A new chat will open automatically.

You’ll see your chat history on the left side of the screen and the main chat area on the right. The cursor is ready for your first message.

If you don’t see a chat box, look for a “+ New chat” button or a pencil icon in the top-right corner.

You’ll know it worked when the chat area is empty and the cursor is blinking, ready for your next message.

Hi

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Tell Le Chat what you need

In the chat box, type a clear request. Be specific about what you want: a polite complaint email to a service provider. Include the company name and the issue so Le Chat understands the context.

After you press Enter, Le Chat will respond with a draft email. It usually appears within a few seconds.

If the response doesn’t look like an email, check that your request was clear and try again. You can always edit the draft later.

You’ll know it worked when you see a full email draft in the chat, ready for you to review.

Can you write a polite complaint email to Telstra about a late delivery of my internet modem? Include my order number 123456 and say I’d like a refund for the delay.

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Check the draft for tone and facts

Read the email Le Chat wrote. Does it sound polite and professional? Does it include the company name, your order number, and the issue? If anything feels off, tell Le Chat what to change.

For example, you might say: “Make it a bit shorter” or “Use a softer tone” or “Add that I want a refund.” Le Chat will revise the draft instantly.

If the draft is missing key details, add them in your next message. Le Chat will update the email to include your new info.

You’ll know it worked when the email draft matches your needs and tone.

Make it shorter and softer. Also add that I want a refund for the delay.

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Ask for a final polish

Ask Le Chat to refine the email one last time. You can request a more formal tone, a warmer closing, or even a subject line for your email.

For example: “Make it more formal” or “Add a subject line: ‘Request for refund due to late modem delivery’.”

Le Chat will update the draft to reflect your changes.

If the new version still isn’t quite right, keep tweaking it with simple instructions like “a bit more polite” or “use simpler words.”

You’ll know it worked when the email feels ready to send.

Make it more formal and add a subject line: 'Request for refund due to late modem delivery'.

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Copy the final email and paste it into your email app

Highlight the entire email draft in the chat. Copy it using your device’s copy command (Ctrl+C on Windows, Cmd+C on Mac, or long-press and tap Copy on mobile). Then open your email app (Gmail, Outlook, or any other) and start a new email.

Paste the copied text into the email body. Fill in the recipient’s email address and your own email address. Add any attachments if needed (like a screenshot of the issue). Double-check the subject line and your message.

If the email app looks different on your device, look for a “Compose” or “New email” button — it’s usually in the top-left or top-right corner.

You’ll know it worked when the email is ready to send, with all details filled in.

Paste the draft into the email body.

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Send or save as draft

Before you send, read the email one last time. Does it sound clear, polite, and accurate? If yes, hit Send. If not, save it as a draft and come back later to edit.

If you’re unsure about the tone, ask a friend to read it over. Or ask Le Chat to review it again: “Is this email polite and professional?”

You’ll know it worked when the email is sent or saved as a draft, ready to go.