Add a friendly FAQ chatbot to your site with DeepSeek in 10 minutes

Sign in to DeepSeek and open the bot dashboard

Open your browser and go to deepseek.com. In the top-right corner you’ll see a Sign in button; tap it. Enter your email and password, then tap Sign in. After you sign in, you’ll land on the DeepSeek dashboard. On the left side you’ll see a sidebar with buttons. Look for a button like Create Bot or New Bot and tap it. A new page appears with fields such as Bot Name, Description, and Knowledge Base.

You'll know it worked when you see a fresh bot page with empty fields and a Create button at the bottom.

Bot Name: FAQ Helper Description: Answers common customer questions about our services.

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Create your first bot

On the new bot page, fill in the fields:

• Bot Name: “FAQ Helper”
• Description: “Answers common customer questions about our services.” Tap Create at the bottom. A new bot dashboard opens with tabs like Settings, Knowledge, and Deploy.

You'll know it worked when you see your bot’s name at the top of the dashboard and a green “Ready” status.

Bot Name: FAQ Helper Description: Answers common customer questions about our services.

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Add your customer questions as knowledge

In the bot dashboard, find the Knowledge tab and tap it. You’ll see a box where you can paste text. Paste your list of 5–10 real customer questions one at a time. For example:

What are your opening hours?
Do you offer free delivery?
How do I return an item?
What payment methods do you accept?

After each paste, look for a button like Save or Update Knowledge and tap it. The system will process your questions and prepare answers based on them.

You'll know it worked when you see a green checkmark or “Knowledge updated” message.

What are your opening hours? Do you offer free delivery? How do I return an item? What payment methods do you accept?

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Train the bot to give helpful answers

Still in the Knowledge section, look for a setting like Answer Style or Response Tone. Choose Friendly and clear to make answers feel warm. Next, find Context Window and set it to Medium (around 1,000 tokens). This helps the bot remember the questions better. Now scroll down and look for a button like Train or Update Model. Tap it. The bot will learn from your questions and prepare answers.

⚠️ It can draft answers, but it can’t send them automatically—you’ll still review them.

You'll know it worked when you see a message like “Model trained successfully” and a preview of sample answers.

Customise the chat widget

In your bot dashboard, find the Deploy tab and tap it. You’ll see a preview of a chat window on the right side of the screen. Look for options like Widget Colour, Greeting Message, and Position on Page. Change the greeting to something like: “Hi there! Ask me anything about our services.” Pick a colour that matches your website. Then look for a button like Save Settings or Generate Code. Tap it. A box with code will appear.

You'll know it worked when you see the preview update with your greeting and colours.

Greeting Message: Hi there! Ask me anything about our services. Widget Colour: #0077b6 (a nice blue)

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Add the code to your website

Copy the code snippet from the box in Step 5. Now open your website editor. In WordPress go to Appearance > Theme File Editor and open footer.php or use a plugin like Header and Footer Scripts. In Wix go to Settings > Custom Code and paste it in the Body Start section. In Squarespace go to Settings > Advanced > Code Injection and paste it in the Footer box. Save your changes. Refresh your website—you should see a chat icon at the bottom-right corner.

⚠️ If you don’t see the chat icon, clear your browser cache or check if your website host allows custom code.

You'll know it worked when you see a chat icon and can open it to ask a question.

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Test your chatbot with real questions

Open your website in a browser. Click the chat icon to open the widget. Type one of your customer questions, for example: “What are your opening hours?” The bot should reply with a helpful answer based on your knowledge base. Try a few more questions to make sure it’s working. If an answer is wrong or missing, go back to Knowledge in your DeepSeek dashboard and add more details or correct the phrasing.

⚠️ The bot can’t answer questions outside your knowledge base—it will say it doesn’t know.

You'll know it worked when the bot gives accurate, friendly answers to your test questions.

User: What are your opening hours? Bot: We're open Monday to Friday, 9 am to 5 pm. Saturday and Sunday by appointment.

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